Promise Terms & Conditions
1. The following terms describe important features of the service we offer. If we
process a loan for you, we will send you written terms of business specific to you
and the loan we are offering. If we refer you to an alternative provider, they will
provide you with their own terms and conditions. In addition we will discuss key
factors relating to any application with you or will send you further information.
Services
2. We provide a variety of services by phone, internet, mail and other means. These
may include acting as a loan and finance broker; insurance introducer*; introducer
to debt and property possession adjusters/advisers, utility switching agents, compensation
advisers, prepayment card and bank account providers, equity release arrangers and
credit reference advisers. We are not responsible for tax or legal advice regarding
the services and You must rely on your own expert advisers in those fields. By asking
Us to provide You with services You authorise Us and any associate companies to
act on Your behalf. [*this means introducer appointed representative for non-investment
insurance contracts]
3. When You ask Us, orally or in writing, to provide You with a service, You agree
to these terms. We acknowledge your instructions expressly or by acting upon them.
We treat You as our Client. We accept no liability or obligation to any third party
whether or not You may be acting as their agent, fiduciary or intermediary. Even
if You disclose their identity to Us and You are acting in such a capacity, your
obligations to Us remain unaffected. We are entitled to act on any oral or written
instructions We receive from You or anyone We believe is authorised by You to give
them.
Restrictions
4. When acting as a loan or finance broker we seek to get a lender or financier
to offer You a loan or finance. We will act as your broker for a period reasonably
necessary to maximise your chances of getting a lender or financier to make You
a loan or finance offer. We seek to match your loan or finance application with
one or more of the lenders or financiers we deal with. We do not act on behalf of
the lenders or financiers or represent them. For your protection we require the
documentation covering any loan or finance agreement to meet statutory and regulatory
safeguards laid down by the Consumer Credit Acts 1974 and 2006. If You would like
to know more about the protections and remedies provided under those Acts please
contact your local Trading Standards Department or The Citizens Advice Bureau.
5. We do not offer loans or finance. The lenders or financiers decide whether to
approve loan or finance applications, how much to lend or finance, at what interest
rate, on which terms and on what evidence of ability to repay. Where We give examples
they are only illustrations. We do not warrant that examples are the actual rates
and amounts because the lenders or financiers decide whether to give approval for
any loan or finance and on what terms according to your specific circumstances.
Please refer to the lenders own documentation for actual details in every case.
Communication
6. Unless You inform Us differently, You agree to Us using telephone, email, SMS,
fax and/or post to contact You to discuss products and services without having first
been expressly invited to do so. This will override any registrations You may have
with any preference services. To communicate in writing We may use the last postal
address You give Us. Please note that to improve our service we can monitor and
record any telephone conversations with You for security, training and evidential
purposes.
Checks
7. In trying to get You a loan or finance, make decisions about them, manage your
accounts, utilities, premiums, debts or provide any other services, We or associate
companies (including lenders and financiers) may use credit scoring or other automated
systems to assess your application, make decisions and verify your identity. These
systems include searching your records with credit reference agencies, employers,
fraud and money laundering prevention agencies and the electoral register as well
as providing them with information. These agencies can add your details to their
records for other organisations to do searches. Where there are joint clients, both
records are processed by the agencies and a link between You can be created.
8. To help our fraud prevention and data protection strategy, You agree to Us and
our associate companies, credit reference agencies and selected third parties processing
and using personal data (whether provided electronically, in writing or orally)
You give Us. You agree to Us using the data to advise You of other products and
services unless You notify Us to the contrary. The information You give Us must
be true and accurate. You warrant and undertake to comply with legal and regulatory
disclosure requirements so that We can comply with our obligations. If You provide
Us with false or inaccurate information and/or we suspect fraud We may notify agencies
which would have a detrimental impact on your credit records. In the event that
You provide Us with inaccurate or misleading information, We reserve the right to
reclaim any losses incurred by Us in performing the service to You.
9. If You authorise anyone else to give Us instructions, any action We take on their
instructions will be binding on You. If there are joint applicants each has authority
to deal with Us for the other. Notice to one is notice to both. We can require joint
instructions. If instructions from different joint applicants are inconsistent,
We can choose to take no action until We receive satisfactory instructions. To withdraw
any authority You must notify Us in writing.
Fees
10. In the case of secured loans, we may charge an administration fee which is incorporated
within the loan. In the case of unsecured loans, we may charge an initial commitment/administration
fee for providing the service of acting as a finance broker. We specify the fee
as part of our communications with You. If You do not enter into an unsecured loan
offered by a lender or financier within 3 months, We will refund the fee less the
£5 brokerage fee provided for by the Consumer Credit Act 1974. Refunds must be requested
in writing to avoid repayments being sent to a wrong address and to avoid us retaining
your charge, credit and debit card details. If a lender or financier makes You a
loan or finance offer, in addition to the fee We may also receive a variable commission
from the lender or financier (more detail is available on request) and You agree
that We may retain it.
11. If We provide services other than acting as a loan or finance broker, We shall
be entitled to charge a fee for those services.
12. Under Financial Services (Distance Marketing) Regulations 2004 you have a right
to cancel your application within 14 days of receiving these terms and conditions
and receive a refund. If You wish to cancel your application, You must write to
Promise Solutions Ltd notifying us. In this event We will refund your fee within
30 days of the date on which We receive your written request to cancel your application.
Any such requests should be made to: Customer Service Department, Promise Solutions
Ltd, 2nd Floor, Fullard House, Neachells Lane, Wolverhampton, WV11 3QG.
Exclusions
13. We shall not be liable for any breach of obligation to You by any bank, counterparty,
intermediary or other third party with whom You do business. You will be liable
for any loss You suffer as a consequence of You providing inaccurate information.
If there is any partial non-performance of our obligations, provided We have made
reasonable endeavours to perform them You must give us full credit for doing so.
We will incur no liability for any loss arising from non-performance by Us which
is caused by something beyond our reasonable control including changes in the law
or regulations affecting how We normally operate.
14. In the event that any of these terms (each of which is severable) is for any
reason illegal, invalid or unenforceable, such provision is to be deemed modified
sufficiently to render it enforceable, legal and valid and of similar effect as
We intended. Apart from provisions expressly covering associate companies, nothing
in these terms is enforceable by anyone who is not a party to them.
Complaints
15. We operate a complaints procedure. If You wish to make a formal complaint, please
send your complaint in writing to the following address: Customer Service Department,
Promise Solutions Ltd, 2nd Floor, Fullard House, Neachells Lane, Wolverhampton,
WV11 3QG.
We will issue our final response to You within 8 weeks of Us receiving your complaint.
If You are unhappy with our response or have not received our final response after
8 weeks You may refer your complaint to: Financial Ombudsman Service, South Quay
Plaza, 183 Marsh Wall, London E14 9SR.
Terms and Conditions of use and access to Promise Loans website is subject to the
terms and conditions set out below. Please take a moment to read these terms and
conditions carefully. By using or accessing any of the Promise Solutions Ltd Websites,
you agree to be bound by the following terms and conditions .
Terms and Conditions of use and access to Promise Loans website is subject to the
terms and conditions set out below. Please take a moment to read these terms and
conditions carefully. By using or accessing any of the Promise Solutions Ltd Website,
you agree to be bound by the following terms and conditions.
Liability
16. Promise Solutions Ltd shall not be liable for any direct or indirect, special,
incidental or consequential damages, including the loss of profits, business revenue
or goodwill arising from the use or access of or inability to use or access, interruption
or availability of this website, its operation or transmission, computer viruses,
loss of data or otherwise in respect of its use. Any exclusions or limitations or
restrictions of liability contained in these terms and conditions of use and access
of this website shall be subject to the qualification that nothing contained in
any such exclusion or limitations or restrictions of liability shall operate to
exclude or restrict any duty or liability of Promise Solutions Ltd to any person
which it has under the Financial Services and Markets Act 2000 or its amendments.
Personal Data & Privacy Policy
17. As the Internet is not a secure medium of communication, Promise Solutions Ltd
cannot guarantee the security of any information you input on this website or send
to us on the Internet. Promise Solutions Ltd is not, and will not be, responsible
for any damages you or others may suffer as a result of the loss of confidentiality
of any such information. By agreeing to these terms and conditions we may contact
you about services or products offered by us or other companies in our group or
approved by us which we believe you may be interested in, or to carry out market
research about our services or products or those of third parties. We may also pass
information to other companies approved by us so that they may contact you about
services or products which they believe you may be interested in.
Contact for these purposes may be by post, email, SMS or by other means as we may
agree with you from time to time. This will override any registrations you may have
with any preference services.
If you do not wish to receive on-going contact from us please send a request in
writing to :
Promise Solutions Ltd, 2nd Floor, Fullard House, Neachells Lane, Wolverhampton,
WV11 3QG.
Web Links
18. The provision by Promise Solutions Ltd of a link to another Website does not
constitute any authorisation by Promise Solutions Ltd to the user to access material
held at that location, nor is it evidence of any endorsement by Promise Solutions
Ltd of the material held there. Promise Solutions Ltd accepts no responsibility
or liability for the privacy of your personal information on such Websites, as these
are beyond our control. Promise Solutions Ltd will accept no responsibility or liability
in respect of any materials on any Website which is not under its control.
Website Problems
19. This website has been extensively tested and should work properly at all times.
However, if you experience a problem at any time, please return to the homepage
and try again. If the problem persists you can contact us by following the link
on the 'Contact Us' page.
Enforceability
20. In the event any provision of these terms and conditions of use and access to
this website is held unenforceable, it will not affect the validity and enforceability
of the remaining provisions and will be replaced by an enforceable provision that
comes the closest to the intention underlying the unenforceable provision.
Information
21. Information provided in this website is believed to be reliable when posted.
However, Promise Solutions Ltd cannot guarantee that information will be accurate,
complete and current at all times. All information on this website is subject to
modification from time to time without notice.
Governing Laws
22. The terms and conditions of use of this website shall be governed by and construed
in accordance with the laws of England and Wales.
If you do not wish to receive on-going contact from us please send a request in
writing to :
Promise Solutions Ltd, 2nd Floor, Fullard House, Neachells Lane, Wolverhampton,
WV11 3QG.
Web Links
23. The provision by Promise Solutions Ltd of a link to another Website does not
constitute any authorisation by Promise Solutions Ltd to the user to access material
held at that location, nor is it evidence of any endorsement by Promise Solutions
Ltd of the material held there. Promise Solutions Ltd accepts no responsibility
or liability for the privacy of your personal information on such Websites, as these
are beyond our control. Promise Solutions Ltd will accept no responsibility or liability
in respect of any materials on any Website which is not under its control.
Website Problems
24. This website has been extensively tested and should work properly at all times.
However, if you experience a problem at any time, please return to the homepage
and try again. If the problem persists you can contact us by following the link
on the 'Contact Us' page.